ServQual Med – We are an outsourced Medical Aid Bureau

Level Up Your Practice
We specialise in Specialists.

ServQual Med provides specialist doctors and dentists with a comprehensive outsourced medical billing and administrative solution. We manage claims, accounts and follow-ups to help ensure that payments are received timeously and at the highest eligible rates.

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We are an outsourced Medical Aid Bureau that is dedicated to supporting the business activities and patient care of Medical Specialists.

About UsAbout Us

We Specialise
in Medical Specialists

ServQual Med is an outsourced medical aid bureau dedicated to supporting the financial administration of specialist medical practices.

Contact UsContact Us

Practice Administration.
Get ready.

From claim submissions and patient accounts to credit control and debt recovery, we handle the administrative detail so that you can focus on patient care and the growth of your practice.

Our SolutionsOur Solutions

Medical Billing

Accurate and timeous medical aid claim submissions, with ongoing follow-ups where required.

Accounts Management

Professional management of patient invoicing, receipts and account administration.

Debt Recovery

Structured follow-ups on overdue and unsettled accounts to help improve collections.

Credit Control

Management of patient liability, private accounts and outstanding balances.

From claim submissions and patient accounts to credit control and debt recovery, we handle the administrative detail so that you can focus on patient care and the growth of your practice.

Settle for More.
More time for Patients.

Spend less time managing administration and more time with your patients, your practice and your family.

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Enhance Your Results

Improve your practice’s financial performance without becoming absorbed in the administrative detail.

Increase Cashflow

Receive the maximum eligible claim value through accurate submissions and consistent follow-ups.

Streamline Administration

Put effective and efficient procedures in place with support from an experienced administrative team.

Transparent processes, predictable outcomes

Your Time Is Worth More.
Time is one of a medical professional’s
most valuable resources.

We manage the administrative side of your practice, helping you reclaim time while improving financial control and supporting a healthier work-life balance. Our solutions help save valuable time, improve income and cash flow, reduce administrative pressure, strengthen account management and allow healthcare professionals to focus more attention on what matters most: patient care.

Dr. Ali Hasan Director, HelixMed

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc viverra felis at lorem tristique volutpat. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; Phasellus aliquet.”

Naomi Cheng CEO, EduNova Learning Systems

Rami Torres Director of Digital Strategy, MovaRetail

Mina Radev Chief Data Officer, BlueNova Labs

Tristan Lee CTO, VitalWellness

Support Across the Full Billing Cycle.

Our services extend beyond basic claim submissions. We assist specialist practices with:

01.

Medical Aid and Billing Services

Medical aid claim submissions
Authorisation queries
Medical aid registrations
Banking detail registrations
Billing and coding guidance

02.

Accounts and Revenue Management

Patient invoicing and receipt allocation
Credit control
Bad debt recovery

03.

Practice and Operational Support

Practice administration support
Recruitment and operational assistance

04.

Deployment & Integration

We handle implementation, optimization, and seamless integration — with a strong focus on security and usability.

05.

Optimization & Governance

After launch, we continuously monitor model performance, user insights, and KPIs to refine and evolve your AI over time.

Frequently Asked Questions

From medical aid registrations and coding guidance to claim submissions, payment follow-ups and account management, our team manages the administrative process with clarity and precision. Below are answers to some of the most common questions about our services, fees and claims process.

Learn How We WorkLearn How We Work

Who do wework with?

We specialise in supporting specialist doctors and specialist dentists.

Do you assist new doctors with medical aid registrations?

Yes. We help new doctors understand billing and coding guidelines and assist with registering banking details and contracts with medical aids.

How are your fees calculated?

ServQual Med charges 5.5% of the funds received from medical aids, not the amount originally claimed. Fees are calculated at the end of each month.

What happens after a claim is submitted?

We use specialised software to submit claims to medical aids and follow up on short payments, outstanding amounts and patient liability where required.

Let Us Help You
Manage Your Practice

Let Us Help You Manage Your Practice
Spend less time chasing claims, managing accounts and dealing with administrative pressure.
Put your practice administration in experienced hands.

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